Service hotline

+49 (0) 3 54 77 - 60 50 50
Mon. to Sat. 9.00 a.m. to 5.30 p.m.
Sun. and Holidays 10.00 a.m. to 6.00 p.m.


Tropical Islands
Tropical-Islands-Allee 1
15910 Krausnick

start route planning
  • Follow us:

Accepted payment methods

  • Mastercard
  • Paypal
  • Sofortüberweisung
  • Visa

Tropical Islands from A to Z


You can arrive any day except December 24 reception is open daily.

Extra bed

Guest rooms and tents are available in various sizes for 2-4 people. Unfortunately, etra beds are not possible.

We regret that is not possible to put extra beds in the lodges either.

Accommodation is available for up to 6 people.

Storage of personal belongings

All tents and rooms cab be locked up. However, we recommend that guests staying in tents keep their luggage and personal belongings in the lockers in the changing-room or in the luggage room at Reception.

Guests staying in guest rooms and lodges are also welcome to use this service, if desired.

Guests staying in our Tepees, Sunrise Homes, AMAZONIA Houses, Woodland Homes and Nature Homes can rent lockers in the Tropical Islands Dome. The locker charge in the Tropical Islands dome is € 2.50 per day.

Day Trips

Click here for the Holiday Trips around Tropical Islands.

Is it possible to borrow bathrobes and towels?

Yes, you can pay a refundable deposit and borrow bathrobes and towels at the Sauna & Spa information desk.

For day guests the following prices per day apply:

Towel€ 3.50 fee and € 30.00 refundable deposit
Bathrobe€ 5.00 fee and € 60.00 refundable deposit


Tropical Islands has wide passageways, wheelchair-accessible toilets, changing areas and accommodation. Ramps and elevators open up many areas in the Dome. Even the cobblestone paths and slopes in our rainforest are suitable for wheelchairs.

There are a few accessible Woodland Homes.

If you still encounter obstacles, our staff of course will be glad to help you.

Payment at Tropical Islands

You will receive a chip wristband which allows you to pay all expenses in Tropical Islands cash and pay later when you check out. Your credit can be viewed at the "spending checks" or the coffers of the shops.

In addition to payment options such as debit card or American Express, you can pay online with PayPal or with a corresponding cell phone - safe and simple payment.

Check-in and Check-out

We ask all guests who have booked accommodation outside the Dome to check in at our new Reception near the roundabout. There’s a big sign that reads “Tropical Islands Resort” over the entrance, so you can’t miss it. Our team is here to help you from 8:00 a.m. to 21:00 p.m. We look forward to seeing you! If you arrive after the Reception has closed, you can check in at the reception in Tropical Islands.

Overnight guests who have booked a room, Safari Tent or Lodge should check in inside the Dome as usual. The reception is open around the clock, you can check in from 6.00 a.m. in the hall.

Guests arriving later than 6 p.m. should advise us before to avoid loss of reservation.

Rooms, Lodges and Tents inside the Dome

Check-in time is from 4.00 p.m. on the day of arrival, check-out by 11.00 a.m. on the day of departure. You're welcome to enjoy the rest of the day at Tropical islands

Sunrise Homes, AMAZONIA Houses, Woodland Homes, Nature Homes, Luxury and Lodge Tents

Check-in time is from 4.00 p.m. on the day of arrival, check-out by 10.00 a.m. on the day of departure. You're welcome to enjoy the rest of the day at Tropical islands.


You can enter or leaving the campsite by car any time between 8.00 a.m. and 9.00 p.m. Pitches are available from 11.00 a.m. on the day of arrival. Please make sure you have cleared everything from your pitch by 11.00 a.m. on your day of departure.

If you arrive after 9.00 p.m. you can check-in at the reception inside the Tropical Islands Dome. Late arrivals must be arranged in advance.


Your tepee is available from 4.00 p.m.

Distance from Tropical Islands

From the campsite you can see the Tropical islands Dome that is within easy reach with the free shuttle-bus service. By foot you need approximately 20 minutes.

You can get from the Woodland Homes to the Dome by foot or using our regular shuttle bus.

The NOVASOL holiday homes are located right next to the Tropical Islands Dome, just a few minutes' walk from the main entrance.


Please note that carrying or using drones and other flying devices is prohibited on the entire Tropical Islands site.

Will I get a refund in case of closure ordered by the authorities?

Yes, in this case you can cancel free of charge and receive a 100 percent refund of all payments you already made.

First Aid

The first aid point is on the north side of the dome opposite the Lagoon, next to the Shopping Boulevard. You will find it between the Tropical Islands Store and the Fashion Store. In the event of an accident, please contact a staff member or go directly to the first aid point.

DVB-T2 reception

Don't want to miss the news or your favourite soap opera? No problem! Bring your DVB-T aerial and reciever: you can receive DVB-T2 across the entire Tropical Islands site.


Swimming nude is not permitted but you should be naked when using the sauna facilities.

Charging points for mobile phones

If your mobile phone battery is running out, not to worry: there are charging points at Tropical Islands! Tokens cost € 1.50 and are available from the Bora Bora Lounge, Lagoon Bar, Tropical Garden and Information desk. Simply put your phone in the lockable box and pick it up when fully charged. Guests staying in tents should note that there are no power points in the tents.

Dogs and other animals

Pets are not permitted at Tropical Islands.

Dogs are welcome on the Tropical Islands Campsite. The campsite even is equipped with a shower especially for dogs.

Some Woodland Homes are suitable for dogs. However, dogs are welcome in the NOVASOL holiday homes. Only in the teppe tents for hygienic reasons dogs are prohibited.

If you wish to bring other pets with you to the Campsite, please talk to us in advance.

Please do not leave your dog in the car under any circumstances. If necessary, we will be compelled to call the police. In the nearby village of Liepe there is a kennel that will be happy to take care of your dog while you enjoy your visit to Tropical Islands.


There are baby changing rooms at Tropical Islands. Just look for the signs.
We do not sell baby food at Tropical Islands, so please bring sufficient supplies with you.

Tourist tax

There is no tourist tax.


Please note that parking spaces in the immediate vicinity of the Dome are subject to charges. The fee per parking space is EUR 5.00 and the ticket is valid until 01:00 a.m. on the following day. 

There are signs indicating the P2 and P3 parking spaces, which are free of charge.


Smoking and Cigarettes

Smoking (including electronic cigarettes) is only permitted in the Bora Bora Lounge.


If you plan to spend the night at the Lagoon or Tropical Sea, please note that you may be disturbed occasionally by our cleaners.
Please pay attention to any special information or announcements displayed at the entrance of Tropical Islands.

Shuttle service

Our free shuttle bus will take you right to the door of Europe's largest tropical holiday world in just a few minutes. If you want to visit the local region, Berlin or Potsdam during your stay, the free shuttle bus will take you to the closest railway station, Brand.

Food and Drink

On reasons of hygiene, guests are not permitted to bring their own food and drinks into Tropical Islands -except baby food, food and drinks for diabetics and allergy sufferers, etc.


If you need electricity at the campsite, please remember to bring a cable with a maximum length of 25 metres, rubber casing with a diameter of at least 2.5mm², a CEE socket at one end and a CEE plug at the other. (NB: An extension cable reel is not required in the tents in the Rainforest Camp inside the Dome).

Pay with vouchers (based on number of units used)

  • Washing-machines
  • Dryers

Rental charge for locker wristband

The rental charge for a locker wristband inside the Tropical Islands Dome is €2.50 per Day. Please remember to return your locker wristband to the cash disk or information point before leaving the Dome.

Admission to Tropical Islands for Campsite guests

Admission to the Tropical World at Tropical Islands is included in your booking. In other words, you can come and go from the Dome as often as you like during your stay. This offer applies to the whole length of stay booked at the Tropical Islands Campsite. Offer only available when you book at least one day in advance.

Charging Point

Tropical Islands' guests can charge their plug-in hyrid vehicles at the charging point opposite the main entrance.

Temperatures and Clothing

Summer clothes and light shoes or sandals are best for strolling around Tropical Islands. The temperature stays around 26°C. Maybe you would like to bring a change of clothes for dinner or sports?

Please note that bathing suits should only be worn on the beach and for swimming. And do not forget towels and a bathrobe!

There are a number of different ways to get a suntan at Tropical Islands. The transparent foil on the south roof of the Dome lets in about 80% of the sunlight. So if you’re exposed to the sunlight at the Tropical Sea, say, you will get a suntan – how much depends on the weather outside.

  • Don’t forget to bring sun protection on cloudless days.

You can also visit our solarium


The tepees stand on the campsite outside the Tropical Islands Dome. Please note that it is not possible to rent tepees from the end of October until March. Your tepee is available from 4 p.m.


Wi-Fi is available across much of the resort for free.